AAA Movers

Worst customer service I have ever experienced. Ignored for weeks after informing them of my dissatisfaction, then told by the customer service manager that "they don't want my business". No apology for what occurred. 2 hours into the move I was told "not everything will fit into the truck" which was ridiculous because I had just moved the year prior with the same size truck and had less items this time. My son took a picture of the back of the truck and it was completely open, things would have fit if it had just been loaded differently. Took me and family members, 3 round trips of 90+ miles ea with 3 trucks/SUVs to move the remaining items. Exhausting, stressful, completely unacceptable. I wanted to be compensated fairly for the epic fail that this move was, nope, they just DON"T CARE!!

Move size: 2 Bedroom Home Service cost: $2800

My move cost twice as much as my original estimate.

I called to talk to customer service, they said someone would call me back to discuss, no one did and they just charged my card anyway even though I never signed for the charge. Mariah was supposed to call me back twice now. Really terrible management and no customer service.

EDIT: Now I'm missing items on top of all this!

EDIT 1.16.20 I found my missing items in the hallway of my old apartment. Plants and my office chair. You also charged my card without my consent. You didn't even ask for a payment method and I told dispatch I wanted to talk to customer service before I was changed.

Move size: 1 Bedroom Home Service cost: $712

We moved from Coon Rapids, MN to Wentzville, MO. The process started on 6/30/22 with packing and partial loading of the AAA Movers/Arpin Van Lines truck. The crew we had was very irresponsible and rude. When they came to load the truck on the 1st of July they came at 8AM. There were 4 of them. They took until 6PM to load everything. On the 30th of June they never asked us what stays and what goes. You would think that is the normal thing to do when you are a mover. Not this company. They moved a couple of chairs that were supposed to stay in the house because we promised them to the new owners. Anyway, they also damaged a file cabinet and our wedding album was destroyed. Some of our things are still missing and they don't want to admit this. This company is crooked and we believe they took some of our missing items. We bought insurance in case anything went wrong and we were under the impression that we still had it but because they changed the original price we were quoted they said that we signed the wrong line. They are a bunch of THIEVES!!!! All we are asking is for our insurance money which is 570.00. They will not cooperate. DO NOT USE THIS COMPANY FOR MOVING. If I could give 0 that is what I would give you .. Don't bother commenting on this. You just don't have any compassion about anything. You are useless.

Move size: 3 Bedroom Home Service cost: $15062

Theymade a mistake & then purposely provided me with the worst service possiblewhen I called them on itTheymade a mistake with my schedule, which would have left me w/absolutely zerooptions 1 week prior to a move. I couldn't even find a truck to rent & doit myself.  They were (Valery Ruby wasthe rep - I even reached out to iron things out, w/no reply from anyone, whichtold me all I needed to know about this "business") content to leaveme hanging (I'll be content to make sure every corner of the Internet hears mystory).  It was random coincidence thatthe owner of the company was walking by the representative's desk, & ofcourse he said to make it happen. However, he also directed his employees to serve me dead last (they weremoving my stuff in until past 11 - arrived after 7 when I was given an 11-4window.  The dispatch guy was veryunprofessional when I called to check twice). There were several items broken or that no longer work as they wereintended & they lost a box that happened to contain DirecTv equipment thatI need to return & will be charged for. They put together one of my kids' beds & didn't screw bolts ontoscrews, so it collapsed on first contact. Due to their initial mistake, theowner waived a paltry $75 storage fee. They more than made up for it by purposely (at the request of thebusiness owner) milking the clock, putting nearly everything in the wrong place(I labeled everything, for apparently no reason), heavy boxes (again clearlylabeled) on top of light ones,& just general disregard for my home &items.  It was so implausibly awful ithad to be on purpose.  They alsoovercharged for loading/unloading my stuff into a storage unit forovernite.  It didn't take twice as longto load/unload that as it did to load & unload from my homes, but that'swhat they charged.  I paid almost $2000for them to crap on me.  I would like afull refund for this nonsensically poor service, broken/missing items, puttingmy child in danger (they could have told me & I would have done it) by notputting his bed together correctly, & losing at least one box full ofitems, including the DirecTV stuff that will cost me $120.  However, I fully expect them to ignore this & go on about their business of gouging customers that they don't care about.

Service cost: $2000

Do not use AAA Movers! They are horrible. This is the worst moving experience we've every had and we've moved a lot. They will make many promises but won't deliver. Their packing schedule was horrible and understaffed, their loaders were supposed to show up between 8-10am and they showed up at 4pm, we weren't out of the house until early the next morning to close on the sale of it. We were supposed to accept delivery of our goods no later than June 27th and they just told us it will be some time after the 4th of July. What about the contract that says good will be delivered between 21 and 27 July? The goods have been packed up for a week but they haven't budged..they are literally sitting in a truck somewhere. The company is unresponsive when you call to speak to somebody or get information. The move is a complete disaster..and we haven't even received our goods yet!

Service cost: $10000

We moved with AAA 18 months ago and it was amazing. We had three movers and one truck and they were fast an efficient and came in under the estimate. We just moved today with 6 movers and 2 trucks and the same household and it took longer! I was quoted the same amount as my move 18 months ago, but the cost ended up being double. Their “boss” had a terrible work ethic and when I asked him to get everyone moving a little faster (after we were already 3 hours after the job should have been done), he gave me a huge attitude and then refused to talk to me for the rest of the move. I called and talked to a part owner and he said that I had to pay the full price and then we would try to work out a resolution. Based on other reviews I had read, I knew that I wasn’t going to get any money back in any timely fashion.

They also had other movers that would take very small loads and then would disappear for 5-10 minutes before taking another load. I wouldn’t use them again unless I knew the crew that was going to work with me.

Move size: 4+ Bedroom Home Service cost: $2800

We just moved 120 plus miles from the cities. AAA Movers were great throughout the entire process. We took advantage of their "de-clutter" option and it worked out great. The only hiccup was when they loaded the upper part of a China cabinet one of the guys accidentally pit his knee through one of the side glass panels (which they took care of after the completion of the move), nobody's fault just an accident..
We were quoted one truck and three guys, the day of the move they showed up with two trucks and four guys but stayed true to their quote even with the addition of the one truck and person..

All in all a very good and professional experience,even with the one hiccup. I would use AAA again and wouldn't hesitate to recommend them!!
Thank you..

Move size: 3 Bedroom Home Service cost: $2500