AAA Movers

Worst customer service I have ever experienced. Ignored for weeks after informing them of my dissatisfaction, then told by the customer service manager that "they don't want my business". No apology for what occurred. 2 hours into the move I was told "not everything will fit into the truck" which was ridiculous because I had just moved the year prior with the same size truck and had less items this time. My son took a picture of the back of the truck and it was completely open, things would have fit if it had just been loaded differently. Took me and family members, 3 round trips of 90+ miles ea with 3 trucks/SUVs to move the remaining items. Exhausting, stressful, completely unacceptable. I wanted to be compensated fairly for the epic fail that this move was, nope, they just DON"T CARE!!

Move size: 2 Bedroom Home Service cost: $2800

My move cost twice as much as my original estimate.

I called to talk to customer service, they said someone would call me back to discuss, no one did and they just charged my card anyway even though I never signed for the charge. Mariah was supposed to call me back twice now. Really terrible management and no customer service.

EDIT: Now I'm missing items on top of all this!

EDIT 1.16.20 I found my missing items in the hallway of my old apartment. Plants and my office chair. You also charged my card without my consent. You didn't even ask for a payment method and I told dispatch I wanted to talk to customer service before I was changed.

Move size: 1 Bedroom Home Service cost: $712

We moved from Coon Rapids, MN to Wentzville, MO. The process started on 6/30/22 with packing and partial loading of the AAA Movers/Arpin Van Lines truck. The crew we had was very irresponsible and rude. When they came to load the truck on the 1st of July they came at 8AM. There were 4 of them. They took until 6PM to load everything. On the 30th of June they never asked us what stays and what goes. You would think that is the normal thing to do when you are a mover. Not this company. They moved a couple of chairs that were supposed to stay in the house because we promised them to the new owners. Anyway, they also damaged a file cabinet and our wedding album was destroyed. Some of our things are still missing and they don't want to admit this. This company is crooked and we believe they took some of our missing items. We bought insurance in case anything went wrong and we were under the impression that we still had it but because they changed the original price we were quoted they said that we signed the wrong line. They are a bunch of THIEVES!!!! All we are asking is for our insurance money which is 570.00. They will not cooperate. DO NOT USE THIS COMPANY FOR MOVING. If I could give 0 that is what I would give you .. Don't bother commenting on this. You just don't have any compassion about anything. You are useless.

Move size: 3 Bedroom Home Service cost: $15062

Theymade a mistake & then purposely provided me with the worst service possiblewhen I called them on itTheymade a mistake with my schedule, which would have left me w/absolutely zerooptions 1 week prior to a move. I couldn't even find a truck to rent & doit myself.  They were (Valery Ruby wasthe rep - I even reached out to iron things out, w/no reply from anyone, whichtold me all I needed to know about this "business") content to leaveme hanging (I'll be content to make sure every corner of the Internet hears mystory).  It was random coincidence thatthe owner of the company was walking by the representative's desk, & ofcourse he said to make it happen. However, he also directed his employees to serve me dead last (they weremoving my stuff in until past 11 - arrived after 7 when I was given an 11-4window.  The dispatch guy was veryunprofessional when I called to check twice). There were several items broken or that no longer work as they wereintended & they lost a box that happened to contain DirecTv equipment thatI need to return & will be charged for. They put together one of my kids' beds & didn't screw bolts ontoscrews, so it collapsed on first contact. Due to their initial mistake, theowner waived a paltry $75 storage fee. They more than made up for it by purposely (at the request of thebusiness owner) milking the clock, putting nearly everything in the wrong place(I labeled everything, for apparently no reason), heavy boxes (again clearlylabeled) on top of light ones,& just general disregard for my home &items.  It was so implausibly awful ithad to be on purpose.  They alsoovercharged for loading/unloading my stuff into a storage unit forovernite.  It didn't take twice as longto load/unload that as it did to load & unload from my homes, but that'swhat they charged.  I paid almost $2000for them to crap on me.  I would like afull refund for this nonsensically poor service, broken/missing items, puttingmy child in danger (they could have told me & I would have done it) by notputting his bed together correctly, & losing at least one box full ofitems, including the DirecTV stuff that will cost me $120.  However, I fully expect them to ignore this & go on about their business of gouging customers that they don't care about.

Service cost: $2000

Do not use AAA Movers! They are horrible. This is the worst moving experience we've every had and we've moved a lot. They will make many promises but won't deliver. Their packing schedule was horrible and understaffed, their loaders were supposed to show up between 8-10am and they showed up at 4pm, we weren't out of the house until early the next morning to close on the sale of it. We were supposed to accept delivery of our goods no later than June 27th and they just told us it will be some time after the 4th of July. What about the contract that says good will be delivered between 21 and 27 July? The goods have been packed up for a week but they haven't budged..they are literally sitting in a truck somewhere. The company is unresponsive when you call to speak to somebody or get information. The move is a complete disaster..and we haven't even received our goods yet!

Service cost: $10000

The man who showed up at my house was extremely friendly & professional. He loaded my belongings carefully, but quickly. It was raining, but he managed to keep everything dry. The quote they gave me was very reasonable compared to most, and there were NO hidden charges! My things were delivered on time & in terrific condition, & the movers were very courteous & even offered to unload the boxes wherever we wanted, even if it wasn't the most convenient spot. HIGHLY recommend!! Taylor S.  .

Service cost: $914

On 5/4 I contracted AAAmovers to move my household from MN to GA. The salesperson was Chris Kurr and we discussed how the move will be. Chris was not thorough and mainly presented marketing materials about AAA and Arpin.I shared with Chris the simple fact that we are selling our house and moving into an apartment. Chris did NOT respond to my comment regarding the apartment and never mention to me either verbally or in writing about possible extra charges.According to the contract,AAA were supposed to arrive to my home in MN on 5/27, load the truck and start driving to GA. I was given a window for the truck to arrive to GA between 6/1-9.AAA came as agreed to load my household but movers gave the impression that it was a summer job for them and therefore didn’t pay too much attention to loading furniture (we have some missing items and broken furniture).The movers did not present us with the “statement of accessorial services performed” at the time of pick up.I asked Chris to receive status updates regarding the move,his response was that they will let me know 48 hours before delivery.Since I have not heard from Chris for a few days I contacted him on 6/1 and requested status update.Chris responded on 6/2 with the following:“we have some issues with the truck going to GA,unfortunately it looks like it may be there 6/10 or 11 for delivery”. When investigating more that day about this issue Chris told me that “your items are still in MN” and “you will be receiving $125 per day the shipment is late”.Little did I know, it is by Federal law to compensate $125 per day the shipment is late and Chris made it sound like AAA are doing me a favor.Chris told me on 6/2 that they will be getting my things on different truck.This was a complete lie since in his previous communication he had mentioned that they are shooting for the truck to leave on 6/6/15. This is a 4 days difference! On 6/5, I asked Chris what type of truck for delivery will it be since we are living in an apartment building. His response was “53ft semi”. There was NO mention about any incurring additional charges. Chris deliberately IGNORED my comment which was NOT the first time since I told Chris on several occasions verbally that we are moving to an apartment building.On 6/6, I asked Chris for a status update.He replied on 6/8 that “the truck has left and will be there on Wednesday”.Once again, nothing about apartment building and access to it. On 6/10, the truck arrived to GA to my apartment.delivery time window was 8-10am. However,truck arrived at 11am which is one hour late. A local team of Arpin movers were waiting to unload the truck.They were NOT informed by Chris and AAA that we live in an apartment. The truck driver was also not informed it was an apartment and according to him, he should have been informed before leaving MN in order to make the necessary arrangements and because of the circumstances he looked angry, unpleasant, and bitter. The team and truck driver took out their frustration on my wife in a very ugly way and hate look.The solution for unloading my household in the apartment was to unload it to a smaller truck and then deliver it to my apartment.Again we were never informed of that possibility. Bridgett from AAA called my wife to inform her that we have to pay additional $838.80 for the shuttle service and demanded pay right away. My wife was puzzled and asked for an explanation since this was never discussed with us when we received the estimate. She was very short and rude with her, and said that if we wont pay they WILL NOT deliver our household and will charge us $250/day additionally for storage.Once again I felt that I am held a hostage.It took the team 4 hrs to return.Interstate move is very stressful and Chris Kurr and Bridgett from AAA were NOT professional,added to the stress level,lied to us,were rude,threaten to use our household as hostage, the driver was upset,unpleasant,rude,and I felt racism since we are not white and from MN.

Service cost: $5700