AAA Movers

Worst movers EVER. Listen to me when I say DO NOT hire AAA Movers. I dealt with a guy by the name of Scott. He was very pleasant and called me several times to make sure I got the quote, if I had questions and eventually he matched our lowest bid from Matt's Moving. In hindsight I wish I had gone with Matt's Moving. I had a couple of friends that recently paid less than 1k to move a 5 bedroom house. I was quotes $1100 from Matt's Moving and Scott from AAA told me they could do it for $1100-$1600. I asked why the $1600, and he said he didn't think it would take that long and that it would be closer to the $1100. All they had to do was pick up my stuff from an inside storage facility. My unit was 10'x25', but I only filled 10'x20'. I moved all of my stuff without breaking anything in 3hrs to this facility back in the summer. My 18 yr old son helped the 3 guys from AAA. He ended up carrying more than half our belongings to the truck while the 3 guys sat on their phones, drank Gatorade and took their sweet ole' time. The moved like sloths. The longer they take the more money they get because you pay by the hour. They wrap ever piece of furniture with plastic and/or furniture pads and tape them up like mummy's. So on the bright side your furniture is well protected, but it is totally overkill. So keep that in mind, they will wrap everything and take their sweet ole time doing it. So I would recommend getting your own furniture pads and wrapping it yourself. one hour of the movers labor would more than pay for your supplies and then some. 4.5 hours later they finally finished loading the truck, but they couldn't get everything, so my son had to pack his car. why...because they bring all of this crap in their truck including a 4'x4'x4' box filled with their supplies...so keep that in mind too. They even left even more of their supplies at storage facility of which I got a nasty call from telling me they were going to charge me for all the stuff they left behind. AAA didn't sweep out my unit, my son did that too while they sat on the truck. Clearly one of the guys never had done this before because he was totally lost. Then the came to my house...nope...they went for lunch. Even though I told them not too. When they finally arrived at my home I only had them bring a few items in the house...about 5 things total and decided to do the rest myself. But they unpacked all of the rest into my garage. But did they do it neatly...nope! They placed furniture and boxes all over, I had to move stuff just to get the furniture out, it was a mess. SO I called AAA and asked what they were going to do about these lazy, worthless movers and very unprofessional workers they sent. They told me they never got a call like this before but from reading the other reviews here it appears this is a common experience. They charged my almost $1600. Then the following day they charged me another $260...I was livid! Worst experience, and the absolutely worse movers. Just so you understand my stuff came from a 2 bedroom 1600sf townhome...so you can see it wasn't even even close to moving a 5 bedroom house...and I moved it out of my townhome and into the facility in 3 hrs. When they finally left they took almost 8hrs...and didn't move hardly anything into my new home. And yes they broke something, and did they clean it up...nope...my son did! They absolutely suck, stay away from AAA movers!

Move size: 2 Bedroom Home Service cost: $1860

The man who showed up at my house was extremely friendly & professional. He loaded my belongings carefully, but quickly. It was raining, but he managed to keep everything dry. The quote they gave me was very reasonable compared to most, and there were NO hidden charges! My things were delivered on time & in terrific condition, & the movers were very courteous & even offered to unload the boxes wherever we wanted, even if it wasn't the most convenient spot. HIGHLY recommend!! Taylor S.  .

Service cost: $914

Worst customer service I have ever experienced. Ignored for weeks after informing them of my dissatisfaction, then told by the customer service manager that "they don't want my business". No apology for what occurred. 2 hours into the move I was told "not everything will fit into the truck" which was ridiculous because I had just moved the year prior with the same size truck and had less items this time. My son took a picture of the back of the truck and it was completely open, things would have fit if it had just been loaded differently. Took me and family members, 3 round trips of 90+ miles ea with 3 trucks/SUVs to move the remaining items. Exhausting, stressful, completely unacceptable. I wanted to be compensated fairly for the epic fail that this move was, nope, they just DON"T CARE!!

Move size: 2 Bedroom Home Service cost: $2800

My move cost twice as much as my original estimate.

I called to talk to customer service, they said someone would call me back to discuss, no one did and they just charged my card anyway even though I never signed for the charge. Mariah was supposed to call me back twice now. Really terrible management and no customer service.

EDIT: Now I'm missing items on top of all this!

EDIT 1.16.20 I found my missing items in the hallway of my old apartment. Plants and my office chair. You also charged my card without my consent. You didn't even ask for a payment method and I told dispatch I wanted to talk to customer service before I was changed.

Move size: 1 Bedroom Home Service cost: $712

We moved from Coon Rapids, MN to Wentzville, MO. The process started on 6/30/22 with packing and partial loading of the AAA Movers/Arpin Van Lines truck. The crew we had was very irresponsible and rude. When they came to load the truck on the 1st of July they came at 8AM. There were 4 of them. They took until 6PM to load everything. On the 30th of June they never asked us what stays and what goes. You would think that is the normal thing to do when you are a mover. Not this company. They moved a couple of chairs that were supposed to stay in the house because we promised them to the new owners. Anyway, they also damaged a file cabinet and our wedding album was destroyed. Some of our things are still missing and they don't want to admit this. This company is crooked and we believe they took some of our missing items. We bought insurance in case anything went wrong and we were under the impression that we still had it but because they changed the original price we were quoted they said that we signed the wrong line. They are a bunch of THIEVES!!!! All we are asking is for our insurance money which is 570.00. They will not cooperate. DO NOT USE THIS COMPANY FOR MOVING. If I could give 0 that is what I would give you .. Don't bother commenting on this. You just don't have any compassion about anything. You are useless.

Move size: 3 Bedroom Home Service cost: $15062

On 5/4 I contracted AAAmovers to move my household from MN to GA. The salesperson was Chris Kurr and we discussed how the move will be. Chris was not thorough and mainly presented marketing materials about AAA and Arpin.I shared with Chris the simple fact that we are selling our house and moving into an apartment. Chris did NOT respond to my comment regarding the apartment and never mention to me either verbally or in writing about possible extra charges.According to the contract,AAA were supposed to arrive to my home in MN on 5/27, load the truck and start driving to GA. I was given a window for the truck to arrive to GA between 6/1-9.AAA came as agreed to load my household but movers gave the impression that it was a summer job for them and therefore didn’t pay too much attention to loading furniture (we have some missing items and broken furniture).The movers did not present us with the “statement of accessorial services performed” at the time of pick up.I asked Chris to receive status updates regarding the move,his response was that they will let me know 48 hours before delivery.Since I have not heard from Chris for a few days I contacted him on 6/1 and requested status update.Chris responded on 6/2 with the following:“we have some issues with the truck going to GA,unfortunately it looks like it may be there 6/10 or 11 for delivery”. When investigating more that day about this issue Chris told me that “your items are still in MN” and “you will be receiving $125 per day the shipment is late”.Little did I know, it is by Federal law to compensate $125 per day the shipment is late and Chris made it sound like AAA are doing me a favor.Chris told me on 6/2 that they will be getting my things on different truck.This was a complete lie since in his previous communication he had mentioned that they are shooting for the truck to leave on 6/6/15. This is a 4 days difference! On 6/5, I asked Chris what type of truck for delivery will it be since we are living in an apartment building. His response was “53ft semi”. There was NO mention about any incurring additional charges. Chris deliberately IGNORED my comment which was NOT the first time since I told Chris on several occasions verbally that we are moving to an apartment building.On 6/6, I asked Chris for a status update.He replied on 6/8 that “the truck has left and will be there on Wednesday”.Once again, nothing about apartment building and access to it. On 6/10, the truck arrived to GA to my apartment.delivery time window was 8-10am. However,truck arrived at 11am which is one hour late. A local team of Arpin movers were waiting to unload the truck.They were NOT informed by Chris and AAA that we live in an apartment. The truck driver was also not informed it was an apartment and according to him, he should have been informed before leaving MN in order to make the necessary arrangements and because of the circumstances he looked angry, unpleasant, and bitter. The team and truck driver took out their frustration on my wife in a very ugly way and hate look.The solution for unloading my household in the apartment was to unload it to a smaller truck and then deliver it to my apartment.Again we were never informed of that possibility. Bridgett from AAA called my wife to inform her that we have to pay additional $838.80 for the shuttle service and demanded pay right away. My wife was puzzled and asked for an explanation since this was never discussed with us when we received the estimate. She was very short and rude with her, and said that if we wont pay they WILL NOT deliver our household and will charge us $250/day additionally for storage.Once again I felt that I am held a hostage.It took the team 4 hrs to return.Interstate move is very stressful and Chris Kurr and Bridgett from AAA were NOT professional,added to the stress level,lied to us,were rude,threaten to use our household as hostage, the driver was upset,unpleasant,rude,and I felt racism since we are not white and from MN.

Service cost: $5700

My girlfriend and I had AAA movers move her last Summer. The cost was over $3,000 including an insurance move contract. The movers were initially good but due to equipment malfunctions the foreman lost his cool and began yelling at the movers and actually rammed the loading ramp into her belongings in the semi. At the end a $4,000 table was ruined along with a $400 desk. After more than 6 months AAA said they were sorry the move went so bad and agreed to pay for the $400 desk and the overcharge, but the $4,000 table, well that wasn't going to be covered as they felt it was pre-existing damage. The table has a broken leg how would the movers been able to wrap it up in that state and why does the insurance inventory have the table marked as good/perfect condition.
Everyone can have a bad day, it's how you deal with your mistakes that says everything and no one should have to fight to have a company stand by their very clear contractual obligations.

Service cost: $3500

Where to even begin. Well, like many others we heard about these guys on KFAN and they sounded like a good moving company. We moved back in 2014 and had all our items stored in 8-9 vaults for around 18 months in their warehouse as our family moved out of the country. Contrary to what they state, our items were not inventoried when we moved so we had to email them after the fact to have this done. We wanted to be able to get items from our vaults periodically when we were back in the country and it's nearly impossible to find items if you don't know which vault they are in. First off, they charge $60/hour minimum to take your vaults down for you to look inside. Because they did not inventory our items at the time of the move, they had to take all our vaults down, empty them, and inventory. So when the time came to have our items returned to us, surprise items were missing! In fact, over $10,000 worth of items were missing.

When we contacted AAA about this, at the very beginning they were responsive and seemed willing to help. That lasted for about 2 weeks, after that it was almost impossible to get them to respond (see other reviews who had similar customer service issues). I was finally fed up so I showed up on site, and was told to come back in a few days and the warehouse manager would help. When I came back, all the vaults we used previously had been lowered. This was all for window dressing, because the warehouse manager told me that there was no point in looking at the other vaults after I had looked through one and our items were not in there. This wasn't surprising, by this point these vaults had been re-used. It was obvious that our items were likely lost at the time they were emptied to be inventoried.

After dealing with this mess for over 4 months and receiving almost no responses to our weekly inquiries, I finally received a call from "Brent" who assured me he would handle the issue like all the others before him had stated. I had several conversations with him, and he told me that if nothing else, AAA had "insurance" that paid out 60 cents on the dollar. Like almost everything we were told by AAA, this was inaccurate. We come to find out they pay 60 cents based on the weight of the items, so they generously offered to pay us $600 on our items valued at $10,000. The owner emailed us back and pointed out that we had signed the disclaimer pointing out this fact, which we no doubt did. However, we were told to "sign here, sign here, sign here" at the time of the move which we did. We were not verbally told what would happen if they lost or damaged our items, which they routinely do based off of customers reviews.

These people are total scammers, they hide behind boilerplate language after they lose or damage your items. The owner, "John", emailed his resolution and in the course of these email exchanges stated numerous things that were factually inaccurate, which we can prove by our own correspondence. Now we have to go through small claims court and/or the BBB just to try and get a reasonable resolution.

I would NEVER use this company again, they employ unethical business practices and know that if they lose and/or damage your items, there is minimal cost on their end. Consider yourself warned.

Service cost: $3000