AAA Movers

Worst movers EVER. Listen to me when I say DO NOT hire AAA Movers. I dealt with a guy by the name of Scott. He was very pleasant and called me several times to make sure I got the quote, if I had questions and eventually he matched our lowest bid from Matt's Moving. In hindsight I wish I had gone with Matt's Moving. I had a couple of friends that recently paid less than 1k to move a 5 bedroom house. I was quotes $1100 from Matt's Moving and Scott from AAA told me they could do it for $1100-$1600. I asked why the $1600, and he said he didn't think it would take that long and that it would be closer to the $1100. All they had to do was pick up my stuff from an inside storage facility. My unit was 10'x25', but I only filled 10'x20'. I moved all of my stuff without breaking anything in 3hrs to this facility back in the summer. My 18 yr old son helped the 3 guys from AAA. He ended up carrying more than half our belongings to the truck while the 3 guys sat on their phones, drank Gatorade and took their sweet ole' time. The moved like sloths. The longer they take the more money they get because you pay by the hour. They wrap ever piece of furniture with plastic and/or furniture pads and tape them up like mummy's. So on the bright side your furniture is well protected, but it is totally overkill. So keep that in mind, they will wrap everything and take their sweet ole time doing it. So I would recommend getting your own furniture pads and wrapping it yourself. one hour of the movers labor would more than pay for your supplies and then some. 4.5 hours later they finally finished loading the truck, but they couldn't get everything, so my son had to pack his car. why...because they bring all of this crap in their truck including a 4'x4'x4' box filled with their supplies...so keep that in mind too. They even left even more of their supplies at storage facility of which I got a nasty call from telling me they were going to charge me for all the stuff they left behind. AAA didn't sweep out my unit, my son did that too while they sat on the truck. Clearly one of the guys never had done this before because he was totally lost. Then the came to my house...nope...they went for lunch. Even though I told them not too. When they finally arrived at my home I only had them bring a few items in the house...about 5 things total and decided to do the rest myself. But they unpacked all of the rest into my garage. But did they do it neatly...nope! They placed furniture and boxes all over, I had to move stuff just to get the furniture out, it was a mess. SO I called AAA and asked what they were going to do about these lazy, worthless movers and very unprofessional workers they sent. They told me they never got a call like this before but from reading the other reviews here it appears this is a common experience. They charged my almost $1600. Then the following day they charged me another $260...I was livid! Worst experience, and the absolutely worse movers. Just so you understand my stuff came from a 2 bedroom 1600sf townhome...so you can see it wasn't even even close to moving a 5 bedroom house...and I moved it out of my townhome and into the facility in 3 hrs. When they finally left they took almost 8hrs...and didn't move hardly anything into my new home. And yes they broke something, and did they clean it up...nope...my son did! They absolutely suck, stay away from AAA movers!

Move size: 2 Bedroom Home Service cost: $1860

Worst customer service I have ever experienced. Ignored for weeks after informing them of my dissatisfaction, then told by the customer service manager that "they don't want my business". No apology for what occurred. 2 hours into the move I was told "not everything will fit into the truck" which was ridiculous because I had just moved the year prior with the same size truck and had less items this time. My son took a picture of the back of the truck and it was completely open, things would have fit if it had just been loaded differently. Took me and family members, 3 round trips of 90+ miles ea with 3 trucks/SUVs to move the remaining items. Exhausting, stressful, completely unacceptable. I wanted to be compensated fairly for the epic fail that this move was, nope, they just DON"T CARE!!

Move size: 2 Bedroom Home Service cost: $2800

My move cost twice as much as my original estimate.

I called to talk to customer service, they said someone would call me back to discuss, no one did and they just charged my card anyway even though I never signed for the charge. Mariah was supposed to call me back twice now. Really terrible management and no customer service.

EDIT: Now I'm missing items on top of all this!

EDIT 1.16.20 I found my missing items in the hallway of my old apartment. Plants and my office chair. You also charged my card without my consent. You didn't even ask for a payment method and I told dispatch I wanted to talk to customer service before I was changed.

Move size: 1 Bedroom Home Service cost: $712

We moved from Coon Rapids, MN to Wentzville, MO. The process started on 6/30/22 with packing and partial loading of the AAA Movers/Arpin Van Lines truck. The crew we had was very irresponsible and rude. When they came to load the truck on the 1st of July they came at 8AM. There were 4 of them. They took until 6PM to load everything. On the 30th of June they never asked us what stays and what goes. You would think that is the normal thing to do when you are a mover. Not this company. They moved a couple of chairs that were supposed to stay in the house because we promised them to the new owners. Anyway, they also damaged a file cabinet and our wedding album was destroyed. Some of our things are still missing and they don't want to admit this. This company is crooked and we believe they took some of our missing items. We bought insurance in case anything went wrong and we were under the impression that we still had it but because they changed the original price we were quoted they said that we signed the wrong line. They are a bunch of THIEVES!!!! All we are asking is for our insurance money which is 570.00. They will not cooperate. DO NOT USE THIS COMPANY FOR MOVING. If I could give 0 that is what I would give you .. Don't bother commenting on this. You just don't have any compassion about anything. You are useless.

Move size: 3 Bedroom Home Service cost: $15062

Theymade a mistake & then purposely provided me with the worst service possiblewhen I called them on itTheymade a mistake with my schedule, which would have left me w/absolutely zerooptions 1 week prior to a move. I couldn't even find a truck to rent & doit myself.  They were (Valery Ruby wasthe rep - I even reached out to iron things out, w/no reply from anyone, whichtold me all I needed to know about this "business") content to leaveme hanging (I'll be content to make sure every corner of the Internet hears mystory).  It was random coincidence thatthe owner of the company was walking by the representative's desk, & ofcourse he said to make it happen. However, he also directed his employees to serve me dead last (they weremoving my stuff in until past 11 - arrived after 7 when I was given an 11-4window.  The dispatch guy was veryunprofessional when I called to check twice). There were several items broken or that no longer work as they wereintended & they lost a box that happened to contain DirecTv equipment thatI need to return & will be charged for. They put together one of my kids' beds & didn't screw bolts ontoscrews, so it collapsed on first contact. Due to their initial mistake, theowner waived a paltry $75 storage fee. They more than made up for it by purposely (at the request of thebusiness owner) milking the clock, putting nearly everything in the wrong place(I labeled everything, for apparently no reason), heavy boxes (again clearlylabeled) on top of light ones,& just general disregard for my home &items.  It was so implausibly awful ithad to be on purpose.  They alsoovercharged for loading/unloading my stuff into a storage unit forovernite.  It didn't take twice as longto load/unload that as it did to load & unload from my homes, but that'swhat they charged.  I paid almost $2000for them to crap on me.  I would like afull refund for this nonsensically poor service, broken/missing items, puttingmy child in danger (they could have told me & I would have done it) by notputting his bed together correctly, & losing at least one box full ofitems, including the DirecTV stuff that will cost me $120.  However, I fully expect them to ignore this & go on about their business of gouging customers that they don't care about.

Service cost: $2000

Do not use AAA Movers! They are horrible. This is the worst moving experience we've every had and we've moved a lot. They will make many promises but won't deliver. Their packing schedule was horrible and understaffed, their loaders were supposed to show up between 8-10am and they showed up at 4pm, we weren't out of the house until early the next morning to close on the sale of it. We were supposed to accept delivery of our goods no later than June 27th and they just told us it will be some time after the 4th of July. What about the contract that says good will be delivered between 21 and 27 July? The goods have been packed up for a week but they haven't budged..they are literally sitting in a truck somewhere. The company is unresponsive when you call to speak to somebody or get information. The move is a complete disaster..and we haven't even received our goods yet!

Service cost: $10000

The man who showed up at my house was extremely friendly & professional. He loaded my belongings carefully, but quickly. It was raining, but he managed to keep everything dry. The quote they gave me was very reasonable compared to most, and there were NO hidden charges! My things were delivered on time & in terrific condition, & the movers were very courteous & even offered to unload the boxes wherever we wanted, even if it wasn't the most convenient spot. HIGHLY recommend!! Taylor S.  .

Service cost: $914

On 5/4 I contracted AAAmovers to move my household from MN to GA. The salesperson was Chris Kurr and we discussed how the move will be. Chris was not thorough and mainly presented marketing materials about AAA and Arpin.I shared with Chris the simple fact that we are selling our house and moving into an apartment. Chris did NOT respond to my comment regarding the apartment and never mention to me either verbally or in writing about possible extra charges.According to the contract,AAA were supposed to arrive to my home in MN on 5/27, load the truck and start driving to GA. I was given a window for the truck to arrive to GA between 6/1-9.AAA came as agreed to load my household but movers gave the impression that it was a summer job for them and therefore didn’t pay too much attention to loading furniture (we have some missing items and broken furniture).The movers did not present us with the “statement of accessorial services performed” at the time of pick up.I asked Chris to receive status updates regarding the move,his response was that they will let me know 48 hours before delivery.Since I have not heard from Chris for a few days I contacted him on 6/1 and requested status update.Chris responded on 6/2 with the following:“we have some issues with the truck going to GA,unfortunately it looks like it may be there 6/10 or 11 for delivery”. When investigating more that day about this issue Chris told me that “your items are still in MN” and “you will be receiving $125 per day the shipment is late”.Little did I know, it is by Federal law to compensate $125 per day the shipment is late and Chris made it sound like AAA are doing me a favor.Chris told me on 6/2 that they will be getting my things on different truck.This was a complete lie since in his previous communication he had mentioned that they are shooting for the truck to leave on 6/6/15. This is a 4 days difference! On 6/5, I asked Chris what type of truck for delivery will it be since we are living in an apartment building. His response was “53ft semi”. There was NO mention about any incurring additional charges. Chris deliberately IGNORED my comment which was NOT the first time since I told Chris on several occasions verbally that we are moving to an apartment building.On 6/6, I asked Chris for a status update.He replied on 6/8 that “the truck has left and will be there on Wednesday”.Once again, nothing about apartment building and access to it. On 6/10, the truck arrived to GA to my apartment.delivery time window was 8-10am. However,truck arrived at 11am which is one hour late. A local team of Arpin movers were waiting to unload the truck.They were NOT informed by Chris and AAA that we live in an apartment. The truck driver was also not informed it was an apartment and according to him, he should have been informed before leaving MN in order to make the necessary arrangements and because of the circumstances he looked angry, unpleasant, and bitter. The team and truck driver took out their frustration on my wife in a very ugly way and hate look.The solution for unloading my household in the apartment was to unload it to a smaller truck and then deliver it to my apartment.Again we were never informed of that possibility. Bridgett from AAA called my wife to inform her that we have to pay additional $838.80 for the shuttle service and demanded pay right away. My wife was puzzled and asked for an explanation since this was never discussed with us when we received the estimate. She was very short and rude with her, and said that if we wont pay they WILL NOT deliver our household and will charge us $250/day additionally for storage.Once again I felt that I am held a hostage.It took the team 4 hrs to return.Interstate move is very stressful and Chris Kurr and Bridgett from AAA were NOT professional,added to the stress level,lied to us,were rude,threaten to use our household as hostage, the driver was upset,unpleasant,rude,and I felt racism since we are not white and from MN.

Service cost: $5700

My girlfriend and I had AAA movers move her last Summer. The cost was over $3,000 including an insurance move contract. The movers were initially good but due to equipment malfunctions the foreman lost his cool and began yelling at the movers and actually rammed the loading ramp into her belongings in the semi. At the end a $4,000 table was ruined along with a $400 desk. After more than 6 months AAA said they were sorry the move went so bad and agreed to pay for the $400 desk and the overcharge, but the $4,000 table, well that wasn't going to be covered as they felt it was pre-existing damage. The table has a broken leg how would the movers been able to wrap it up in that state and why does the insurance inventory have the table marked as good/perfect condition.
Everyone can have a bad day, it's how you deal with your mistakes that says everything and no one should have to fight to have a company stand by their very clear contractual obligations.

Service cost: $3500

Where to even begin. Well, like many others we heard about these guys on KFAN and they sounded like a good moving company. We moved back in 2014 and had all our items stored in 8-9 vaults for around 18 months in their warehouse as our family moved out of the country. Contrary to what they state, our items were not inventoried when we moved so we had to email them after the fact to have this done. We wanted to be able to get items from our vaults periodically when we were back in the country and it's nearly impossible to find items if you don't know which vault they are in. First off, they charge $60/hour minimum to take your vaults down for you to look inside. Because they did not inventory our items at the time of the move, they had to take all our vaults down, empty them, and inventory. So when the time came to have our items returned to us, surprise items were missing! In fact, over $10,000 worth of items were missing.

When we contacted AAA about this, at the very beginning they were responsive and seemed willing to help. That lasted for about 2 weeks, after that it was almost impossible to get them to respond (see other reviews who had similar customer service issues). I was finally fed up so I showed up on site, and was told to come back in a few days and the warehouse manager would help. When I came back, all the vaults we used previously had been lowered. This was all for window dressing, because the warehouse manager told me that there was no point in looking at the other vaults after I had looked through one and our items were not in there. This wasn't surprising, by this point these vaults had been re-used. It was obvious that our items were likely lost at the time they were emptied to be inventoried.

After dealing with this mess for over 4 months and receiving almost no responses to our weekly inquiries, I finally received a call from "Brent" who assured me he would handle the issue like all the others before him had stated. I had several conversations with him, and he told me that if nothing else, AAA had "insurance" that paid out 60 cents on the dollar. Like almost everything we were told by AAA, this was inaccurate. We come to find out they pay 60 cents based on the weight of the items, so they generously offered to pay us $600 on our items valued at $10,000. The owner emailed us back and pointed out that we had signed the disclaimer pointing out this fact, which we no doubt did. However, we were told to "sign here, sign here, sign here" at the time of the move which we did. We were not verbally told what would happen if they lost or damaged our items, which they routinely do based off of customers reviews.

These people are total scammers, they hide behind boilerplate language after they lose or damage your items. The owner, "John", emailed his resolution and in the course of these email exchanges stated numerous things that were factually inaccurate, which we can prove by our own correspondence. Now we have to go through small claims court and/or the BBB just to try and get a reasonable resolution.

I would NEVER use this company again, they employ unethical business practices and know that if they lose and/or damage your items, there is minimal cost on their end. Consider yourself warned.

Service cost: $3000

We have moved many times and AAA Movers is by far the WORST moving company we have ever used.
Under quoted and attempted to overcharge prior to delivery. We had to fight to have them honor their contract with their threat of refusing to unload. They attempted to overcharge by nearly $4k.
Understaffed for packing and loading causing an 8 hour delay from the promised departure time.
Understaffed for unloading and it took over 12 hours to unload.
Broke 3 items, one being a family heirloom, and we are still fighting to get reimbursed.
STAY AWAY!!

Service cost: $14000

We moved with AAA 18 months ago and it was amazing. We had three movers and one truck and they were fast an efficient and came in under the estimate. We just moved today with 6 movers and 2 trucks and the same household and it took longer! I was quoted the same amount as my move 18 months ago, but the cost ended up being double. Their “boss” had a terrible work ethic and when I asked him to get everyone moving a little faster (after we were already 3 hours after the job should have been done), he gave me a huge attitude and then refused to talk to me for the rest of the move. I called and talked to a part owner and he said that I had to pay the full price and then we would try to work out a resolution. Based on other reviews I had read, I knew that I wasn’t going to get any money back in any timely fashion.

They also had other movers that would take very small loads and then would disappear for 5-10 minutes before taking another load. I wouldn’t use them again unless I knew the crew that was going to work with me.

Move size: 4+ Bedroom Home Service cost: $2800

We just moved 120 plus miles from the cities. AAA Movers were great throughout the entire process. We took advantage of their "de-clutter" option and it worked out great. The only hiccup was when they loaded the upper part of a China cabinet one of the guys accidentally pit his knee through one of the side glass panels (which they took care of after the completion of the move), nobody's fault just an accident..
We were quoted one truck and three guys, the day of the move they showed up with two trucks and four guys but stayed true to their quote even with the addition of the one truck and person..

All in all a very good and professional experience,even with the one hiccup. I would use AAA again and wouldn't hesitate to recommend them!!
Thank you..

Move size: 3 Bedroom Home Service cost: $2500

Move was uneventful. I was well prepared and not demanding. Upon unpacking, a lamp shade was missing. I made multiple contacts with the office with no acknowledgement. Finally got in touch with Customer Service and was instructed to start a claim by submitting pictures of the missing items. They are missing..I can't take pictures of them. Took a picture of the lamp with no shade and a matching lamp shade as it was part of a set. Was told they would pay a claim based on the weight of the shade. What? I'm sure that's the contract I agreed to. For a professional (I'm using the term loosely) moving company to fall back on a technicality and not make it right for a customer, I'm appalled. AVOID THIS BUSINESS!

Move size: 2 Bedroom Home Service cost: $1500

In October, 2019, I was given a quote of $549 for 2 MEN & 1 TRUCK, for an estimated need of 3 hours, to move my daughter’s belongings ((which I described to sales rep in detail) from a small 1 bedroom apartment in Crystal to a storage facility about 1 mile away.

After being told they would arrive between 2 & 3 p.m. on Oct 30. Finally at 5:30, 3 men and 1 truck showed up. Shortly, because they were so late, they suggested bringing another truck & 2 more men to make it go faster without explaining clearly how much more they would charge before she signed the paper work. They also told my daughter she’d need to get an additional storage unit (which was unnecessary as the original was never filled) which took even more time.

In the end THEY CHARGED $1374.49 FOR 5 MEN TAKING 4 HOURS which is ridiculous. I objected to the “trainer” on the phone, and was told they would give me a 10% discount for being so late and that someone would call me the next day to discuss my complaint and the charge. Neither happened. I called the sales rep that gave me the original estimate quote & left 2 messages. 2 days later he left a message for me saying he could not imagine how that could have happened, but he had no authority to do anything. He said he forwarded my complaints to the “customer service rep” who would take care of me. To this day, they don’t answer their phones and have never returned a call to me after I have left countless messages over the last 2 and 1/2 months. Once, Mariah, the so-called customer service rep, answered the phone and supposedly took down all my information and said she’d look into it. To this day, she has not communicated with me in any way. I disputed the charges on my credit card, but AAA MOVERS sent them moving documents that had innacurate and false information written by one of the movers on it. They also sent a list of packing services and materials they claim they provided, which, in fact, they did not.

I have filed a complaint with the Better Business Bureau, but beware of this company! On their website they claim they “strive to earn satisfaction” “making sure it is done right” and with a”team there to assist with any issue before, during, and after the move”. Obviously, from our experience, they do not live up to their claims. It seems just the opposite: after they got my credit card number (and hastily charged me almost 3 times the amount estimated),while refusing to even have the decency to talk with me about it, they couldn’t care less. This experience and disrespectful treatment has caused me extreme anxiety, emotional, physical, and financial stress over the last 2+ months. Being an honest, trustworthy person who tries to look for the best in people, I am sorely disheartened and disappointed that a company such as AAA movers can get away with such dishonest practices!

Move size: Studio Service cost: $1374

I got a quote from this company for a move 3 years ago. I didn't realize they were trouble til trying to call them Saturday for a Sunday move to request packers. They later told me I wasn't able to reach them because they aren't open on weekends. They (4 guys) showed up at 1pm for their promised 8am-10am window -- 5-6 hours late! They'd given me a quote for about $1500. Once they finally arrived they acted like all was fine, yet clearly they have a thief as chief mover. The guy acting like the Lead at least seemed to pack glasses/dishes well. Not sure about quickly. Though they did NOTHING quickly. At various times I was going from room to room and saw guys sitting At 10pm I saw guys just moseying around doing nothing. I needed to tell them to at least start cleaning up, instead of doing nothing. Took til 12 midnight til we left the house for the condo 15 min away. They didn't arrive to unpack until 1:30 am, and didn't leave til 3:00 am. I walked out to find the "Lead," though they had left. Because I'd paid my initial deposit on my credit card, they charged me $5500 without my signing anything. DO NOT PAY YOUR DEPOSIT WITH A CC, only a check! Wanting to file a claim for the several broken items, no one ever called me back from AAA to give me a claim form. Though I called repeatedly, and they told me they pay $0.35 per pound for any items broken. They had left boxes in such disarray that I could not walk through, definitely not stacked neatly. They also had left items running down the hall at the condo bldg without telling me; I needed to hire emergency workers to move those items to a storage locker I had rented nearby because by the time AAA movers left my condo the storage place was closed. Unpacking every box has been maddening, as every box makes it CLEAR they did not pack normally, instead, I find items which had been in several different rooms at the house, so they must have been directed to do that. Which also makes clear HOW they took 14 hours to move me. I decidedly would never recommend hiring these con men.

Move size: 3 Bedroom Home Service cost: $5500

This company will give you a quote for a full service move and then leave all your boxes in the garage. They were almost an hour late and didn't finish the job. The guys were friendly but didn't do the job we paid them to do. We are actually going through small claims court because they stopped corresponding with us. If I knew then what I know now, I would have hired the guy with a tiny bit higher quote...probably wouldn't have had damaged items and wouldn't have had to move a lot on our own.

Move size: 4 Bedroom Home Service cost: $2800

AAA moved me June 1, 2023. I was quoted 9 hours and charged for 11 hours. This after I spent 45 minutes on phone with Valerie reviewing every last item and who has been doing these estimations for 10 years. I had every box packed, marked with color and written clearly where it went. How could we be off 2 hours? I noticed 2 of the 4 standing around quite a bit or not sure of what they were supposed to be doing. I moved from Minnetonka to Brainerd. A 2 hour drive that took them 3 + hours. When I questioned that they said they took 30 minute lunch. That was false. I have phone texts proving that they took way more than 30 minutes.

When I tried to resolve all I got was email(no one uses a phone there!)disputing time for move and crews false time.

DO NOT HIRE AAA. Unethical and untruthful about billing and there responsibility to customers

Move size: 3 Bedroom Home Service cost: $5500